MUSAFIR BOOK STOP
Cancellation & Refund Policy
Last updated on Jun 27th 2023
MUSAFIR BOOK STOP believes in helping its customers
as far as possible, and has therefore a liberal cancellation policy. Under
this policy:
Cancellations will be considered only if the request is made immediately
after placing the order. However, the cancellation request may not be
entertained if the orders have been communicated to the vendors/merchants
and they have initiated the process of shipping them.
MUSAFIR BOOK STOP does not accept cancellation
requests for perishable items like flowers, eatables etc. However,
refund/replacement can be made if the customer establishes that the
quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same
to our Customer Service team. The request will, however, be entertained
once the merchant has checked and determined the same at his own end.
This should be reported within
7 days of receipt of the
products.
In case you feel that the product received is not as shown on the site
or as per your expectations, you must bring it to the notice of our
customer service within
7 days of receiving the
product. The Customer Service Team after looking into your complaint
will take an appropriate decision.
In case of complaints regarding products that come with a warranty from
manufacturers, please refer the issue to them.
In case of any Refunds approved by the
MUSAFIR BOOK STOP, itâll take
1-2 days for the refund to
be processed to the end customer.